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WHEN YOU ORDER

When you place an order with Chantilly Lace & Lingerie:

We will acknowledge your order by e-mail upon receipt of your order and payment. This e-mail will be your invoice and include details of your order, your payment details including postage & packaging costs. Post and packaging costs are calculated automatically by the system, based on delivery location and number of items. Please ensure that your e-mail address is correct.

Most items on the website are currently in stock and we will endeavour to fulfil your choice of garment, size and colour. If there are any problems with any of these we will inform you immediately by e-mail or phone and offer an alternative to you without prejudice.
Please note that the pictures shown are an illustration of the garments only and that the laces and trims may vary.

Dispatch the goods to your specified address by your chosen postage method within 3-5 working days of receipt of your order.

Your order will be sent in a plain envelope/packet. Larger orders may be sent in two or more packets.

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RETURNS

In the event of any problems please e-mail us immediately at Chantilly Lace & Lingerie stating the problem. Then send back your garments within 28 days, undamaged and in the original packaging, together with your name, address, invoice number and date and a short note detailing the reasons for the return.
Returned items should be sent in original unworn condition to:
Chantilly Lace & Lingerie
Ivy House
56 Longmoor Lane
Breaston
Derbyshire
DE72 3BB
UK
(no personal callers)

We will then offer you an alternative garment/size/colour or a full refund. In the event of a replacement garment we will endeavour to dispatch within 3-5 working days of receipt of original goods and e-mail you when it has been sent.

For hygiene reasons intimate items, or washed or worn garments cannot be exchanged. When trying on garments please always wear something underneath.
This does not affect your statutory rights.

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PAYMENT AND SECURITY

We accept Visa, MasterCard and Switch cards via Worldpay - our secure online payment system.
We also accept payments by PayPal.

Credit/debit card information is processed securely via Worldpay. No Credit/Debit card information can be accessed by Chantilly Lace & Lingerie.

All garment are priced in Pounds Sterling.

We reserve the right to check that the cardholder lives at the stated address and may withhold an order in the event of discrepancies.

The above Terms and Conditions do not affect your statutory rights.

Our site is constantly being upgraded and changed. If you encounter any problems when using our site, or have any comments or suggestions please contact us at Chantilly and we will endeavour to rectify the problem Immediately.

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CANCELLING AN ORDER

In the unlikely event of an order being unsatisfactory or unsuitable customers can cancel their order up to 7 working days from the day after they receive the goods. They must inform us by e-mail and return the goods in merchantable condition with the original packaging to us. We will then issue a refund via the customers original payment method.

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PRIVACY POLICY

Our privacy policy consists of the following statement:

The information we collect from customers is only used to process and deliver an order.

The information we collect consists of the information supplied by customers at the point of sale.

This information is:

  • Customers name.
  • Customers address.
  • Recipients name and address (optional).
  • Customers Phone Number.
  • Customers Email Address.
  • Date of all transactions including refunds.
  • No Credit/debit card information is accessed by Chantilly Lace & Lingerie

The information we have willl be as accurate and up to date as your last transaction with us. You can check the information that we hold about you by e-mailing us. If there are any mistakes or inaccuracies we will delete or correct it immediately.
We will not release or sell any information to any third party......ever.